WESTPAC customers in Dungog can now access face-to-face banking support with a new Community Banking Service.
In November 2025 Westpac announced it will be piloting the new service with local communities and councils to deliver banking in regional towns.
Dungog is one of three initial towns in regional NSW involved in the pilot alongside Manilla and Bulahdelah.
A Westpac banker will now visit Dungog each Thursday fortnight.
When in town, customers can visit the banker for assistance with general banking inquiries and referrals to specialist lenders
Westpac General Manager of Retail Banking, Damien MacRae, said the bank is exploring new ways to deliver banking services for regional customers.
“While the majority of our customers are now choosing to complete their banking digitally, we recognise the importance of in-person support and offering options for customers to complete their banking in a way that works for them – whether physically, digitally or face-to-face,” MacRae said.
“This new pilot is an opportunity for us to offer support with a local banker who will understand the unique needs and requirements for Dungog residents.”
The Community Banking Service follows a renewed commitment from Westpac to extend its moratorium on regional branch closures until at least 2030.
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